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Robert K Mills
1292 Seth Cole Rd
DeRidder, LA 70634
USA

Email: rmills@uymail.com AND robert.k.millls26.ctr@mail.mil

Home: (615) - 668-5010
Work: (337) - Classified

Accomplishments:

Ø       20+ years as a successful Business Manager.

Ø       Secret Clearance.

Ø       Certifications from CompTia-Security+ and MCTS-Microsoft Certified Technician and Certified Dell Gold Team Help Desk technician.

Ø       Employed by the best; WalMart, RCA/Thompson, Barclays American, Commercial Credit, Travelers, CitiFinancial, (aka) Citigroup, State of Tennessee NOSC, Dell and Contractors for the Army.

Ø       Multitasking ability from Technology to Business.

Ø       Financial Advisor.

Ø       Supervision.

Ø       Business degree from a well-known University, Harding University.

Ø       Applied Associates degree in Communications Technology from Nashville Tech.

Ø       Proven known accomplishments in business and Certifications in technology.

Ø       Audit.

Ø       Use of Remedy and Track-it for Incident/Work orders.

Ø       Consulted with Data Center and others at the NEC to resolve unknown or difficult problems.

Experience:             

CRTC INC, contractor, (03/09/2012 – Present). Change in contract from CIBER FEDERAL, (10/05/2009 – 03/09/2012) Duties included, Computer System analyst, Service technician/Field technician and Swing shift technician at Ft. Polk, Louisiana. Hours per week: 40+ Duties: Computer System's Analyst/Technician/Help Desk Intermediate and Swing Shift technician. Salary: Undisclosed.
Supervisor: Present-Sandra Sharbeno, (DO NOT CONTACT PLEASE), Previous-Phillip Garner, (DNC), Previous-Mary Washington, (Contact, Yes).
     Help Desk/Service Technician: (02/17/2012 to present).

Refer to duties as listed in the Help Desk Intermediate section, listed below.

     Swing Shift technician: (09/03/2011 to 02/17/2012).

Use of remote to resolve PC problems and Imaging of PC.s.

     Computer System's Analyst: (10/30/2009 to 09/02/2011).
Computer System's Analyst and Technician for Fort Polk’s Battalion Headquarters. Responsible for the support of user's, technical analyst and maintenance of computers. Included desktops, laptops and peripherals. Responded to service requests to diagnose, correct equipment failure, malfunctions and replace or repair malfunctioning equipment. Install various software in accordance with federal and company compliance. Serviced PC's, copiers, printers, scanners and faxes. Provide end user training relating to the service request of specific questions. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware/software, networked peripheral devices and networking hardware products. Accurately document instances of hardware failure, repair, installation and removal. Conduct research on computer products in support of pc procurement and development efforts. Maintained current knowledge of plan executable and respond to crises in accordance with business continuity and disaster recovery plans. Hands-on troubleshooting experience and extensive equipment support experience. Technical knowledge of current network protocols, operating systems and standards. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, documentation and OEM guides. Ability to present ideas in user friendly language. Working knowledge of LAN/WAN and wireless technology and terminology, network communication protocols, and the interface of Personal Computers and their operating systems with the network. Ability to assemble and configure computers and peripherals with hardware and software.
 

     Help Desk Intermediate: (10/05/2009 to Present).
Desktop support, in the Network Enterprise Center (NEC), a systems automation branch. Perform large enterprise Help Desk support functions by providing extensive user service and technical assistance to many local functional users at Fort Polk site. Analyze, troubleshoot, corrects or repairs computer malfunctions via remote access as daily. Create, assign, modify and resolve user work orders utilizing Remedy software. Work with Active Directory and Exchange. Use of a wide range of integrated methods, principles and practices of data and equipment. Risk analysis and system analysis to analyze, diagnose and resolve complex operating problems involving a variety of application programs and interfacing equipment systems so that requirements are met and conflicts are resolved. Utilizes knowledge of the operating characteristics of the computer equipment to develop solutions to problems involving these systems and helped others with similar problems. Worked under minimal supervision by utilizing work planning and resource estimation techniques sufficient to develop mitigation and estimate completion dates in order to respond and complete user support requests. Knowledge used for data processing, equipment differentials, systems operating systems and programs, management principles and knowledge of daily resources and duties. Utilize knowledge of our agency policies, directive and other regulatory guidance provided by my contractor. Followed all Security concerns as provided by the Army and CompTia guidance in Security+. Involved w/ISAO's in departments to resolve problems and insure Information Assurance was in place. Work involved Assurance within IMCOM and 9th Signal.

Amerisafe Inc. (04/20/2009 - 08/18/2009)
DeRidder, Louisiana, United States.  Salary: $16.83 per hour. Salary: $16.83 per hour @ 40Hours per week: Supervisor: Personnel Dept. - 337-396-9129; Contact: Yes
     Help Desk and PC Technician. Maintained computer systems, desktops, laptops and peripherals. This included installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performances. Also responsible to troubleshoot problem areas in a timely and accurate fashion, to provide end user training and assistance where required. Resolution of problems through research, via internet and other sources. Answer the help desk phone; monitored and completed Service Requests submitted by end users. Installed other hardware, software and upgrades to ensure that the components added would function properly. Performed other duties as assigned. Used Track-it to support our Service Requests and audit all client computers. Remotely fixed computer using Desktop Authority and Go to Assist. Connect clients to the LAN, etc.

Pomeroy (02/17/2009 - 04/20/2009), Contractor at Square D
Nashville, Tennessee United States, Supervisor: Chuck Haynes - 800-846-8727; Contact: Yes
Salary: $18.63 per hour @ 40Hours per week

     PC Deployment Technician on an Electrical project. Upgraded, replaced and re-imaged personal computers. Worked on contractor basis for any related Technical jobs they had in Nashville, TN. Contract employment.

Pomeroy (09/29/2008 - 02/16/2009) Contractor on call.
Nashville, Tennessee United States
Supervisor: Angela Camarota - 513-534-7760; Contact: Yes
Salary: $15.00 per hour.

     Asset Recap Technician/PC Deployment Tech. Business Audits of computer hardware and other equipment for turnover or replacement. Also as a PC Deployment Technician on an Electrical project. Upgraded, replaced and re-imaged personal computers. Worked on contractor basis for any related Technical jobs they had in Nashville, TN.

                                                                                                                                                              

     Nashville State Tech, School (01/01/2001 - 05/09/2006) - Student
Nashville, Tennessee.USA, Supervisor: Registors Office - 615-353-3248; Contact: Yes
Salary: $0.00 per hour.
Student in the studies of Network Communication Technology's.
Graduate in Network Communication Technology, with studies of computer's as a minor.

    State of Tennessee (08/19/2005 - 01/15/2007) - Network Technician, Internship
Nashville, Tennessee United States
Supervisor: Gill Jones - 615-532-6614; Contact: Yes  Salary: $13.00 per hour @ 39 hours per week.
     Integrated Help Desk Support at the Network Operations Security Center.
Monitored network interfaces using HP Open view for critical outages. Continuous connectivity audits. Implemented network drilldowns to pin point what nodes or local exchange lines are experiencing problems on the WAN. Used Remedy, a trouble ticketing system to record and escalate issues to the proper departments and contractors associated with the state. Conducted testing of computer equipment, nodes, phone lines, servers and routers. Updated vendors and dispatched reports for billing and inventory. Maintained incident work logs documenting all actions taken to diagnose and resolve issues. Consulted with management and other team members to improve resolution methods and promote effective communications. Responsible for gathering all priority reports from 1st, 2nd and 3rd shifts for upper management to review. Worked with desktop applications such as HP Open view, UNIX, Linux, Novell, Windows 2000, XP and Vista.

     Dell Inc. (02/12/2007 - 03/30/2007) - L1 Gold Tech Support Specialist Technician
Nashville, Tennessee United States. Supervisor: Felecia B Berry - 512-338-4400; Contact: Yes
Salary: $16.83 per hour @ 40 hours per week,
     Technical Operations Support. Hired for (GTS), The Gold Team Support a high End Technical Support for Small Businesses, i.e., Sole Proprietary and Partnerships by troubleshooting to fix their computers by phone. Decision made by me as what to do.

     Equity One (12/08/2004 - 02/04/2005) - Manager
Mariton, New Jersey United States
Supervisor: Norm Estep - 856-396-2600; Contact: Yes Salary: $21.00 per hour @ 40+ hours per week. Correcting branch audit failures. Fixes resulted in a high increase in profit margins and low loss results. Received above satisfactory on all corporate audits in each of those offices. Ultimate responsibility was to optimizing profits and control expenses for 6 to 10 million dollar portfolios.

     Cubic Applications (04/29/2004 - 01/01/2005) - Role Player One
Fort Polk, Louisiana United States
Supervisor: Kimberly Hartsoch - 337-531-1858; Contact: Yes,Salary: $12.65 per hour @ 20 to 39 hours per week.
     Train soldiers for combat in civilian areas of Iraq, Executed strategic plans within our group.

    Excel Finance (07/01/2004 - 08/01/2004) - Manager
Beaumont, Texas United States
Supervisor: Unknown - 409-833-3100; Contact: Yes Salary: $20.00 per hour @ 40+ hours per week.
    Duties: Same duties as previous employer.

    Commercial Credit aka CitiFinancial/Citicorp (03/01/1990 - 07/31/2000) - Manager
Baltimore, Maryland United States. Supervisor: Brian Hamaker - 800-995-2274; Contact: Yes
Salary: $22.40 per hour @ 45+ hours per week.
      Business Development - Led and managed the business development activities; generate new sources of business; maintain current business relationships. Research local market and competition. Produce new and repeat business from internal and external sources (i.e. real estate brokers, sales finance dealers and Primerica agents). Participate in solicitation, promotional and community activities. Coordinate special promotion activities with Home Office Marketing Department as necessary.
Sales and Credit Analysis - Led and managed the sales and credit processes. Initiate the sale; analyze the application/credit report; investigated and verify customer information; make credit decisions; present loan/insurance products and close the sale; close loans and review all loans (i.e., real estate, personal and sales finance, etc.). Assist in loan closings for all other staff. Do look ups and complete home appraisals as required.
     Credit Authority/Collections - Led and managed the delinquency control activities. Developed policy and procedures. Usage of limits as approved and assigned by Corporate Credit and higher supervision. Personally responsible for control/workout of accounts 60 days and plus past due. Determined solutions to problem accounts and implement delinquency curing within my authority to minimize losses or receive higher authority approval.
Human Resources - Managed all aspects of personnel management including but not limited to Personnel Administration-scheduling, payroll processing, compliance with legal requirements (i.e. American Disability Act. FLSA, Soldiers and Sailors relief act. Benefits Programs-enrollment, benefit processing; Staffing-recruiting, interviewing and hiring; Equal Opportunity Programs and Compliance-compliance with legal requirements; Performance Management-coaching and counseling; workload management; goal setting for the branch and each employee; employee development; recognition; and performance problem resolution).
     Training - Managed the training plan for the staff; train and monitor branch staff; coordinated training and certification with the Home Office training department.
Accounts Maintenance/Customer Service - Assured that the business maintains a high level of customer service. Service customer accounts before, during, and after the sale. Managed maintenance of the portfolio (i.e. AOTs, RBOs, and charge offs; recommend foreclosures).
Management Administration - Answer phones and performed the responsibilities of lower level positions as required for back-up, or in their absence. Led and managed the administrative tasks, assured operational compliance, following guidelines in the Planning Guide. Responsible for management reports-real estates, loss, repossessions, reports and marketing reports. Answered to Supervision, Audit and Corporate Office.

Education:
Nashville State Technical Community College (01/01/2001 - 05/08/2006)
Nashville, Tennessee
United States
Degree: AS of Applied Science; Technologies - Major: Communication Technology; Minor: Computer Technology;
GPA: 3.20 Semester Hours: 130 Quarter Hours: 130
Description: Accreditation by the Department of Education at http://ope.ed.gov/accreditation/instaccrdetails.aspx?
Nashville State Community College
120 White Bridge Rd
Nashville, TN 37209-4515
Phone: 615-353-3333 www.nscc.edu, Previous name; Nashville State Technical Community College
OPEID: 00814500 Name change; 07/01/2009.

Harding University (08/22/1977 - 08/15/1980)
Searcy, Arkansas
United States
Degree: Bachelor of Science - Major: Management; Minor: Economics;
GPA: 2.14 Semester Hours: 103 Quarter Hours: 103
Description: School of Management.

DeRidder High (08/30/1970 - 05/20/1974)
DeRidder, Louisiana
United States
Degree: Diploma - Major: Business; Minor: Sports;
GPA: 3.8
Description: High School Education.

 

Certifications and Additional Information:

Clearance: Secret Level. Certification by; MCTS 70-680 in Microsoft Windows 7 technical problems and configuration. Certification by; Comptia in Security+. Passed the Computer Operator test at the State of TN. Familiar with most computer operations. Communications Technology; (Associates of Applied Science Degree).
Worked for State of Tennessee in the NOSC; (Network Operations Security Center). Worked for Dell as a member of the Gold Team Technicians; (Nothing escalated beyond my level). Bachelors of Science Degree in Management at a top ranking University; (Harding). Completed 17 years in Management of People and Finance; (A top rated Manager at CitiFinancial). Excellent presentation skills and ability to speak in front of a group.

Currently studies for Certifications:

1.       Window 8

2.       Administering Windows Server 2012

Thank You for your time and consideration.

Robert Mills,

Cover Letter Information: If needed.